Transforming lives in Adult and Community Learning

Many of those working in Adult and Community Skills delivery unsurprisingly are committed to transforming lives through education. Often those that engage with the services of adult education have previously fallen through the educational net, so access to, and good experience of education is a…

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Top ten tips for self-assessment

Self-assessment is widely-regarded as an essential element of the improvement cycle, but it is all too often misunderstood and maligned. Learning to self-assess effectively as an organisation is not easy and the skills to do so have to be developed. 

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Is your college admissions process counter-productive?

For many further education providers online admissions might consist of an online prospectus and a form page for enquiries and applications. Behind the scenes college admissions staff can often be found printing out the completed forms, thereby turning the digital experience into a slow…

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Can Further Education colleges follow Government's 'Digital by Default' strategy?

Last week the government announced its delayed digital transformation strategy, setting out plans to deliver ‘digital by default’ services more efficiently across the public sector by 2020. By its own admission, “Government has been slow to use the transformative potential of digital technology…

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Taking Support to the Next Level - Cardiff and Vale College

As the UK support lead at Tribal Group, delivering ever increasing standards of support to our customers is my passion. I am always seeking new and better ways to make sure that we provide Tribal customers with an experience that gives them confidence, and enables them to extract as much value…

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Can we blame the college bailouts on a lack of financial expertise?

The Minister for Apprenticeships and Skills recently confessed to the House of Commons that exceptional financial support to colleges has cost the UK £140m. (Source: FE Week 13/1/17)

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ebs:ontrack buzz - we need to get down with the kids...

"I thought you were down with the kids? Why do you keep sending me email! "



That was the response I received from a student when asking why he had not responded to me trying to get in touch with him over assignment work .... 6 years ago! 

It was at that moment I realised that I had to start…

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ebs:ontrack buzz - a communication tool for the next generation.

In September of 2015, my fellow students and I were introduced to a new app called ebs:ontrack buzz. Described to us as a new private, safe platform that would enable a stronger communication between students and staff, we were excited to discover the benefits it would bring to us, our tutors…

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Taking support to the next level - Blackburn College

As we strive to deliver an ever-improving level of service to our customers, we sent one of our Senior Support Consultants to Blackburn College for a week to understand better how ebs enables the delivery of a successful student experience.

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Taking support to the next level - East Riding College

As an Application Support team for users of Tribal’s ebs, we deal with our customers on a daily basis. Our primary focus is to resolve incidents, and to do so in a professional, friendly manner whilst adhering to our Service Level Agreements. This we do well, but the challenge for us is ‘how do…

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