Tribal Group Blog

Tribal Group Blog

Richard Sharp

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Richard is the UK support lead at Tribal Group and is responsible for the delivery of product support in the vocational learning market. His main role is to ensure that customers receive the best possible experience when contacting Tribal with issues and queries, and to make sure that their support service offerings are second to none.

Recent Posts

Taking Support to the Next Level - Cardiff and Vale College

Posted by Richard Sharp on February 20, 2017

As the UK support lead at Tribal Group, delivering ever increasing standards of support to our customers is my passion. I am always seeking new and better ways to make sure that we provide Tribal customers with an experience that gives them confidence, and enables them to extract as much value as possible from Tribal's student management information system, ebs.

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Topics: Further Education

Taking support to the next level - Blackburn College

Posted by Richard Sharp on November 22, 2016

As we strive to deliver an ever-improving level of service to our customers, we sent one of our Senior Support Consultants to Blackburn College for a week to understand better how ebs enables the delivery of a successful student experience.

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Topics: Further Education

Taking support to the next level - East Riding College

Posted by Richard Sharp on October 27, 2016

As an Application Support team for users of Tribal’s ebs, we deal with our customers on a daily basis. Our primary focus is to resolve incidents, and to do so in a professional, friendly manner whilst adhering to our Service Level Agreements. This we do well, but the challenge for us is ‘how do we improve on this?’

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Topics: Further Education

Richard Sharp: Getting the most from LinkedIn? Probably not it seems…

Posted by Richard Sharp on March 30, 2016

Being asked to discuss social media recruitment at LinkedIn’s offices is like being asked to go to Instagram’s head office for a photo shoot, a massive party at Facebook's HQ, or to visit YouTube to be verbally abused by strangers. It’s an opportunity to see how a successful, global enterprise is redefining the landscape in their chosen arena, and not one I was prepared to pass up.

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